If your current software version is <=1.2.2.34 Instruction: Boot the switch with firmware version 1.2.2.34 Upload jump code ECS4620_jump_V115.11.3.1.bix to the switch Boot the switch with jump code Delete Firmware V1.2.2.34 Upload firmware V1.2.2.39 or newer Boot the switch with firmware V1.2.2.39 or newer Delete Jump code. Caution: ECS4620_jump_V115.11.3.1.bix does NOT support ECS4620-28F-2AC. Jump code ECS4620_V118.10.30.1.bix is for ECS4620-28F-2AC (2018/10/30)